Personal Information Protection
Sector Privacy Legislation
Information Protection Policy
Information Protection Policy
At DogSport Gear, we are
committed to providing our customers with exceptional service. As providing this service involves the
collection, use and disclosure of some personal information about our customers
protecting their personal information is one of our highest priorities. We
will never sell, distribute or rent your personal information in any form.
While we have always
respected our customer privacy and safeguarded their personal information, we
have strengthened our commitment to protecting personal information as a
result of British Columbia’s Personal
Information Protection Act (PIPA).
PIPA, which came into effect on January 1, 2004, sets out the ground
rules for how B.C. businesses and not-for-profit organizations may collect,
use and disclose personal information.
We will inform our customers
of why and how we collect, use and disclose their personal information,
obtain their consent where required, and only handle their personal
information in a manner that a reasonable person would consider appropriate
in the circumstances.
Information Protection Policy, in compliance with PIPA, outlines the
principles and practices we will follow in protecting your personal
information. Our privacy commitment
includes ensuring the accuracy, confidentiality, and security of our customer
personal information and allowing our customers to request access to, and
correction of, their personal information.
Policy 1 – Collecting Personal Information
Unless the purposes for collecting personal information are obvious
and the customer voluntarily provides his or her
personal information for those purposes, we will communicate the purposes for
which personal information is being collected, either orally or in writing,
before or at the time of collection.
We will only collect customer information that is necessary to
fulfill the following purposes:
identify [client, customer, member] preferences;
understand the [financial, banking, insurance] needs of our [clients,
open and manage an account;
deliver requested products and services
contact our [clients, customers, members] for fundraising;
ensure a high standard of service to our [clients, customers, members];
Policy 2 – Consent
We will obtain customer consent to collect, use or disclose
personal information (except where, as noted below, we are authorized to do
so without consent).
Consent can be provided or it can be implied where the purpose for
collecting using or disclosing the personal information would be considered
obvious and the customer voluntarily provides personal
information for that purpose.
Consent may also be implied where a customer
is given notice and a reasonable opportunity to opt-out of his or her
personal information being used for mail-outs, the marketing of new services
or products and the customer does not opt-out.
Subject to certain exceptions (e.g., the personal information is
necessary to provide the service or product, or the withdrawal of consent
would frustrate the performance of a legal obligation), customer can withhold or withdraw their consent for DogSport Gear
to use their personal information in certain ways. A customer’s decision to
withhold or withdraw their consent to certain uses of personal information
may restrict our ability to provide a particular service or product. If so, we will explain the situation to
assist the customer in making the decision.
We may collect, use or disclose personal information without the customer’s knowledge or consent in the following limited
the collection, use or disclosure of personal information is permitted or
required by law;
an emergency that threatens an individual's life, health, or personal
the personal information is available from a public source (e.g., a telephone
we require legal advice from a lawyer;
the purposes of collecting a debt;
protect ourselves from fraud;
investigate an anticipated breach of an agreement or a contravention of law
– Using and Disclosing Personal Information
We will only use or disclose customer’ personal
information where necessary to fulfill the purposes identified at the time of
insure that they products correctly from any outside supplier
We will not use or disclose customer’s personal
information for any additional purpose unless we obtain consent to do so.
We will not sell customer’s lists or personal information to other parties
Policy 4 – Retaining Personal
If we use customer’s personal information to make a
decision that directly affects the customer’s we will retain
that personal information for at least one year so that the customer’s has a reasonable opportunity to request access to it.
Subject to policy 4.1, we will retain customer’s
personal information only as long as necessary to fulfill the identified
purposes or a legal or business purpose.
Policy 5 – Ensuring Accuracy of
We will make reasonable efforts to ensure that customer’s personal information is accurate and complete where it
may be used to make a decision about the customer or
disclosed to another organization.
customers may request correction to their
personal information in order to ensure its accuracy and completeness. A request to correct personal information
must be made in writing and provide sufficient detail to identify the
personal information and the correction being sought.
A request to correct personal information
should be forwarded to the Privacy Officer
If the personal information is demonstrated to be inaccurate or
incomplete, we will correct the information as required and send the
corrected information to any organization to which we disclosed the personal
information in the previous year. If
the correction is not made, we will note the customer’s
correction request in the file.
Policy 6 – Securing Personal
We are committed to ensuring the security of customer’s
personal information in order to protect it from unauthorized access,
collection, use, disclosure, copying, modification or disposal or similar
The following security measures will be followed to ensure that customer’s personal information is appropriately protected:
online Shopping cart
online storage of Names, address and phone numbers
Credit Card information is kept on file
File system holding any hard copies of information
intrusion scans of all PC related systems
We will use appropriate security measures when destroying customer’s personal information such as
paper files containing personal information is shredded when no longer in use
PC deletions have multiple scrubs
We will continually review and update our security policies and
controls as technology changes to ensure ongoing personal information
Policy 7 – Providing
Access to Personal Information
7.1 customer’s have a right to access their personal information,
subject to limited exceptions.
A full listing of the exceptions to access
can be found in section 23 of PIPA.
Some examples include:
solicitor-client privilege, disclosure would reveal personal
information about another individual, health and safety concerns]
A request to access personal information must be made in writing and
provide sufficient detail to identify the personal information being
sought. A request to access personal information should be
forwarded to the Privacy Officer
Upon request, we will also tell customer’s
how we use their personal information and to whom it has been disclosed if
We will make the requested information available within 30 business
days, or provide written notice of an extension where additional time is required
to fulfill the request.
A minimal fee may be charged for providing access to personal
information. Where a fee may apply, we
will inform the customer of the cost and request further
direction from the customer on whether or not we should proceed
with the request.
If a request is refused in full or in part, we will notify the customer in writing, providing the reasons for refusal and the
recourse available to the customer.
Policy 8 – Questions and
Complaints: The Role of the Privacy
Officer or designated individual
The Privacy Officer is responsible for ensuring DogSport Gear
compliance with this policy and the Personal
Information Protection Act.
customer’s should direct any complaints,
concerns or questions regarding DogSport Gear compliance in writing to the
Privacy Officer. If the Privacy Officer is unable to resolve the concern, the
customers may also write to the Information
and Privacy Commissioner of British Columbia.
Contact information for DogSport Gear Privacy Officer:
Phone – 604.532.5770 or 888.856.2076.