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Home > Terms and Conditions

Policies, Terms and Conditions:
Order Info, Exchanges and Refunds

Shipping rates are based on the continental US. Shipping charges outside of the continental US may vary. After an order has been shipped, it normally takes between 3 and 7 business days to arrive (depending upon location within the continental US).

All shipping is handled via USPS, FedEx. The actual service used is dependent on the best possible price for convenient shipping service to the customer's shipping address. If you have any special shipping instructions, please include them in the "order notes" or send us an email. For your added convenience we use a LOW COST flat shipping rate (based upon your order total) with FREE HANDLING and NO ADDITIONAL CHARGES. Items are shipped directly from our warehouse.

*IMPORTANT: We ship Mon - Friday and want you to receive your order as quickly and efficiently as possible. We have daily pick up by each of the respective shipping companies (United States Postal Service, FedEx, etc.). We process orders as quickly as possible, however once a order has been picked from our warehouse by the respective shipping company, we address all inquiries regarding shipping to the service responsible for delivery.

Expedited Shipping - 3 Day, 2 Day and Overnight.
Express 3 day, 2 day and overnight orders must be placed with us before 10:00AM, if an Expedited order is received after 10:00AM it will ship the following day. Although we make every attempt to keep all of our products in stock, due to unforeseen circumstances or delays in shipments it is possible that we are out of stock on certain items from time to time. You will be contacted if there are any delays on any product.


Return Shipping Address in USA

DogSport Gear - Returns
1126 East Badger RD
Lynden WA.
98264
Phone: 888 856 2076


Order Information:

You may use our secure online shopping cart 'Add To Cart' or call us at the phone number listed below if you wish to speak to us directly about your order. Fax 604-856-5709 Toll Free 1-888-856-2076 Click on the link Order Form to print the order form. You can either fax it to the number above or scan the form and e-mail it to dogsportgear@telus.net.

You can also call us directly at the phone number listed above, and we'd be happy to take your order. Allow us to contact you by e-mail, fax or phone to finalize your order and total.

Payment Methods: Certified Check, Visa, Master Card, Discover, American Express, PayPal and Money Orders

PRICE, QUALITY, SERVICE

Your complete shopping satisfaction is our number one priority. If there is a problem with your order, please contact us as soon as possible: Sales Department Returns If you are not satisfied with your purchase, please contact us via email immediately. Each return is dealt with on a case by case basis. Upon approval, you may return it within 30 days of your original purchase date and we will refund your original purchase price. All items must be in new condition. We cannot issue a credit for items that have been used and/or damaged (unless due to a manufacturing defect).

We do not refund outgoing shipping or pay for return shipping. We recommend you insure your package.

We Do NOT Charge a re-stocking fee of 10% on all items returned for refund this amount will be deducted from your refund, we do not charge a re-stocking charge on exchanges (please contact us before returning an item)

Exchanges Wrong size or not what you expected? No problem. Please contact us via email or through our toll free phone 888 856 2076immediately so we can make it right.

Upon approval, you may exchange any item(s) within 30 days of the original purchase date. All items must be new condition.

We cannot exchange any item(s) if the item has been used and/or damaged (unless due to a manufacturing defect).

If you have any questions about whether you should exchange an item, please contact us before shipping it to us. We do not refund outgoing shipping or pay for return shipping. We recommend you insure your package. (please contact us before exchanging an item)

Thank you, DogSport Gear







 
Copyright and Trademark Notice  by 
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2006, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards  by 
We accept the following credit cards: Visa, MasterCard,  and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
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Links  by 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Money Orders, Cashier’s Checks, Company Checks, & Personal Checks  by 
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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Multiple Product Orders  by 
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy  by 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions  by 
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sample Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Out-of-Stock Products  by 
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM  , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Privacy  by 
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Web Sites  by 
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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Returns  by 
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.
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Shipping Policy  by 
Shipping Time -- Most orders received before 5:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Sample Store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

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Taxes  by 
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
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Typographical Errors  by 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price
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